Book Image

Implementing Oracle Integration Cloud Service

Book Image

Implementing Oracle Integration Cloud Service

Overview of this book

Discover how to use ICS to solve your integration needs with this Oracle Cloud book. Written by Oracle ACE Robert and ACE Associate Phil, you?ll learn how to deliver business value using ICS. ? The only guide to Integration Cloud Service on the market ? A comprehensive guide to building successful integrations on ICS ? Features practical examples and handy tools

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Table of Contents (21 chapters)
Implementing Oracle Integration Cloud Service
Implementing Oracle Integration Cloud Service
Credits
Credits
Foreword
Foreword
About the Authors
About the Authors
About the Reviewer
About the Reviewer
www.PacktPub.com
www.PacktPub.com
Customer Feedback
Customer Feedback
Preface
Preface
Free Chapter
1
Introducing the Concepts and Terminology
Introducing the Concepts and Terminology
Typical workflow and steps to execute
Connections define our integration points
Integrations
Transformation and lookups
Summary
2
Integrating Our First Two Applications
Integrating Our First Two Applications
Getting ready
Setting up apiary
Define the necessary connections
Integrate the two applications
Map message data
Completing and activating the integration
Testing the Integration
Invoke SOAP endpoint using SoapUI
Monitoring the instance flow
Summary
3
Distribute Messages Using the Pub-Sub Model
Distribute Messages Using the Pub-Sub Model
Getting ready
Stage 1 - creating the direct connection integration
Stage 2 - reworking to use the pub-sub approach
Stage 3 - adding a second subscriber
Enhanced techniques
Summary
4
Integrations between SaaS Applications
Integrations between SaaS Applications
Getting ready
Define the necessary connections
Integrate the SaaS applications
Map message data
Completing and activating the integration
Testing the integration
Summary
5
Going Social with Twitter and Google
Going Social with Twitter and Google
Tweet changes in flight schedules
Send missing person report by e-mail
Summary
6
Creating Complex Transformations
Creating Complex Transformations
Using variables to enrich messages
Enrichment services
Using lookups
Incorporating a lookup into a mapping
Summary
7
Routing and Filtering
Routing and Filtering
Preparation
Creating connections
Creating a filtered integration
Routing by Message Content
Creating the Routing Integration
Extending the filter integration to use a REST source
Creating the trigger REST connection
Cloning the filter integration
Changing the invoke connector
Defining a multipart filter
Running the REST filter service
Summary
8
Publish and Subscribe with External Applications
Publish and Subscribe with External Applications
Preparation
OMCS connection
Creating the integration
Testing the integration
Summary
9
Managed File Transfer with Scheduling
Managed File Transfer with Scheduling
Differences between File and FTP connectors
Scenario
Prerequisites
Setting up FTP locations
Creating the FTP to FTP integration
Using encryption
Common FTP use cases with Orchestration
Extra steps to define structure for file content
Calculated filenames
FTP integrations with interesting behaviors
Summary
10
Advanced Orchestration with Branching and Asynchronous Flows
Advanced Orchestration with Branching and Asynchronous Flows
Getting ready
Setting up Trello
Updating the apiary Flight API
Defining the necessary connections
Building the orchestration
Completing and activating the integration
Testing the orchestration
Invoke a cloud endpoint using SoapUI
Summary
11
Calling an On-Premises API
Calling an On-Premises API
What kinds of agents exist?
When can an agent help?
Prerequisites and deploying an agent
Building the integration
Summary
12
Are My Integrations Running Fine, and What If They Are Not?
Are My Integrations Running Fine, and What If They Are Not?
Core monitoring information
Dashboard
Runtime health
Design time metrics
Looking at integrations
Agents view
Tracking view
Errors view
Advanced resolution
System maintenance windows
Incorporating ICS monitoring into the enterprise
Administration
Summary
13
Where Can I Go from Here?
Where Can I Go from Here?
Import and export
Import and export scenarios
Exporting and importing integrations
Individual export
Illustrating import and export
Individual import
Lookup export
Lookup import
Packaging
Alternate tools
ICS API
Cloud adapters software development kit
Keeping up to date
Summary

Getting ready

Before we can build our integration, let's get acquainted with the SaaS applications we are going to integrate with. As shown in the previous diagram our inbound call is a notification send by Salesforce, this is in itself an asynchronous call. The notification is triggered when a Case in Service Cloud is escalated. Oracle ICS supports an out-of-the-box (OOTB) adapter that supports inbound interactions from Salesforce to ICS. Without a lot of extra configuration in Salesforce the adapter in ICS is capable of receiving notifications.

Our outbound call is also using an OOTB Cloud adapter, but Twilio. Twilio provides a Cloud service to send messages using SMS, MMS and voice messaging to mobile phones. The response of the message will create a new comment for the case that is escalated, mentioning the case owner received a SMS.

Setting up Salesforce

For this integration, we are going to use Service Cloud. Service Cloud is a customer service application. One major component is for...

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