The issue: when trying to collect data from vCenter and vCloud Director, the operation fails.
You should have the following problem: when you try to collect data from either vCenter or vCloud Director, it either fails or you are not able to see any details in the VCM console, under Console | Virtual Environments.
There could be few reasons for this.
The details of the error or failure can be seen with the EcmDebugEventViewer tool or in Job manager | History; based on the error codes, you can try any or all of the following solutions:
The credentials set while configuring vCenter and/or vCloud may not be right; try changing them.
The certificate thumbprint set while configuring vCenter and/or vCloud may not be correct.
If this is the case, then under Job manager | History, VCM will show the configured thumbprint and expected thumbprint; you can copy the expected thumbprint. Make sure it's correct, and then, change...