Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By : Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Overview of this book

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Creating formatted e-mail notification templates


This recipe discusses the steps required to create a rich text formatted e-mail template.

Getting ready

This procedure requires you to have a copy on Microsoft Word 2007 or above installed. You must be in the SCSM Administrator role and have the SCSM console open.

We will use an incident notification as an example. We will create a template for sending the affected user the following incident details:

  • The ID of the Incident

  • Affected users name

  • Title

  • Description

  • Status

  • Priority

How to do it...

The following steps will guide you through the process of how to create an e-mail notification template:

  1. Create a new Word document and design the format of your notification e-mail with the details of the properties to be sent, using new lines to separate each property:

  2. Save the file as a Web Page, Filtered (*.htm, *.html) file:

  3. Navigate to the file location. Open the file with Notepad and copy the text.

  4. Navigate to SCSM Console | Administration | Notifications...