Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Enforcing data


Earlier in this chapter, we explored how Business Rules can validate information, ensuring that data is consistent and appropriate. For example, we ensured that departure dates are always after arrivals. However, writing a script for every situation is an administrative overhead. Reduce it by using a data policy, which allows definitions to be made without writing a single line of code.

Tip

Data Policies are another of the point-and-click functionalities available. Try to data policies when possible, and use Business Rules otherwise.

Data policies enable you to specify whether fields in a table should be mandatory or read-only under certain conditions. The conditions can only apply to the current record, which means the script that checks for multiple lead passengers cannot easily be replicated with a data policy.

Forcing a comment using a data policy

Let's ensure that a user cannot change a Check-in record that is in the past unless there is a comment to explain the situation...