Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Building homepages


When you log in to ServiceNow, the first thing you see is a homepage. These are built out of reports. They are often used as dashboards, providing a quick overview- perhaps showing high-priority tasks or SLAs that have been missed. It is how you get multiple reports on the same page.

A homepage is organized through a layout. A homepage is made up of dropzones-areas that items can be added to. The vast majority of homepages use the same layout, with a header, two columns, and a footer. This design uses HTML tables to position the elements.

Tip

You can make your own custom layouts using Jelly. Check out the product documentation for more:https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/homepage-administration/concept/c_CustomLayouts.html.

Content in the form of widgets is added to each dropzone. The different types of widgets are listed under System UI > Widgets. A widget has to provide two things: how it should be rendered, and a list of options...