Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Building web service Import Sets


Both the SOAP and REST APIs can use Import Sets. The majority of scenarios would benefit from an Import Set providing the extra control and validation during a data upload-even if that is simply the extra logging that is provided. Most of the time, it's easiest to simply use an existing Import Set table. Simply use the /<Import Set table>.do?WSDL URL for SOAP, or POST to /api/now/import/<Import Set table> for REST.

However, if you want to create a new Import Set table, there is an easier way than manually making lots of fields in an Import Set table.

Instead, the form available at System Web Services > Inbound > Create New has functionality to create a Transform Map and associated Field Maps by copying the target table. It then provides a simple related list to allow other data to be sent to it.

The rest of the setup of a web service Import Set is standard, but remember that the direction of data has changed: the remote system pushes the data...