Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Accessing the system internals


The system logs tend to focus on what is happening inside the application layer. ServiceNow also lets you dig deeper into the nuts and bolts of the server. Lots of statistics are available, including summaries of performance indicators, thread statistics, and more database information.

Understanding the ServiceNow Performance homepage

System Administrators can access the Performance homepage by following these steps:

  1. Navigating to Self-Service > Homepage.

  2. Selecting ServiceNow Performance in the homepage selection box from the top left.

The top controls specify the time range and the size of the graph (I always select Extra Large!).

The other controls let you drill into a particular node, focusing on particular attributes. Choose the node that you want to view by selecting it in the CI selection list.

Tip

The typical naming convention is <hostname>.<datacenter>.service-now.com. You can review the technical details (such as uptime, memory, and database...