Book Image

Mastering ServiceNow Scripting

By : Andrew Kindred
Book Image

Mastering ServiceNow Scripting

By: Andrew Kindred

Overview of this book

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.
Table of Contents (18 chapters)
Title Page
Packt Upsell
Contributors
Preface
Index

The session debugger


The session debugger allows you to debug certain aspects of the ServiceNow platform during the ServiceNow session. You are also able to turn on or off all session debugging. Session debugging will give you a lot of information, but it can sometimes be information overload, so it can be worth picking individual aspects you want to specifically debug. I often find the security debug to be the most useful.

Session debugging is found in system diagnostics and contains a number of modules. You can enable any of the session debugging areas by clicking the module you would like session debugging turned on for. You can also turn on all debugging by selecting Enable All. You cannot turn off individual debugging areas, though, except for UI policies, and debugging is disabled by clicking Disable All or when the session ends, as well.

We can see the session debug modules in Figure 9.6:

Figure 9.6: Session debugging modules

The session debug information appears on each page that you...