Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

GlideAjax


The GlideAjax class allows a client-side script to make an AJAX call to the server, execute a server-side script include, and even return a value. GlideAjax might be one of the least well understood client-side APIs in ServiceNow, in part because it has both a client-side, and a server-side component.

First, let's discuss the server-side component. A GlideAjax call from a client-side script will ultimately execute a script include (which is a server-side script), so let's create a script include. For our example, we're going to create a simple script include that'll return the value of a system property, so we'll create a script include called GetPropertyAjax. Once we enter this name, the default scaffolding of the script include is populated into the Script field.

To make this script include accessible from client-side scripts via GlideAjax though, we need to check the Client callable tickbox. This will alter the contents of the Script field, so that our script include extends...