Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Build for performance


Client-side performance is just as important as server-side performance, but it's even easier to negatively impact client-side performance, since any server lookups have the potential to lock up the user's browser for a couple of seconds. Even scripted actions which you might not think would result in server lookups, such as updating a reference field value, can result in a synchronous server lookup, which can negatively impact a user's browser performance.

It's important to understand which actions may result in performance-impacting server lookups, as well as how (and when) to mitigate that performance impact using asynchronous callback functions or by combining lookups into one request and providing all of the information that would otherwise need to be looked up from the server when a field is populated, as with reference fields.

Reference fields

 

As we alluded to above, reference fields have a unique property that in order to populate them manually (i.e.: not from...