Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Scripts files from the server


One of the main themes over the last couple of chapters, has been performance. That's not an accident. Whether you're sending AJAX requests to the client from the server, or sending script files from the server to the client - whether you're executing synchronously, or asynchronously - it's important to always consider "what impact will this have on the user experience, can I improve that, and (if not), is it worth it?"

Often, a few-millisecond delay in processing is well worth the added or improved functionality that a given feature might add, but even so, it's important to consider whether there is a more efficient way to accomplish the same end-goal. "Lag", or non-responsiveness, is a cumulative frustration. Here are a few things to avoid, in order to maintain a positive user experience. These are not hard "rules" that must always be followed, but they are general guidelines that, if you go against, you should consider the reason, and if there is an alternative...