Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Understand unique record identifier


For maintaining the uniqueness of each record Service-Now generates a 32 character global unique ID which is called sys_id. You can view SysID in any standard browser address bar.

Getting ready

To step through this recipe, you should have an active Service-Now instance, a role, and valid login credentials.

How to do it...

  1. Open any browser standard browser.
  2. Type the Service-Now instance web address (https://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
  3. In the browser you can view SysID. Let’s understand this by an example. In following screen shot you can view sys_id=3D4301f1084f053200abb3b3728110c70e:

Record sys_id

There's more…

It is important to note that same sys_id value is never generated more than one time. If two record share same sys_id value then one was copied to other at database level outside of Service-Now application.

See also

To read more about...