Related lists are highly useful when we need to build a relationship between the two tables and for reporting as well, there is always a relationship of parent and child, which can be established by a system definition application (relationship module).
To step through this recipe, you need an active Service-Now instance and a valid credential or role (admin).
- Open any browser standard browser.
- Type the Service-Now instance web address (
http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button. - On the left-hand side in the search box, type incident, and under the
Incident Applicationclick onOpen Module:
Incident Application – Open Module
- After clicking on
Open Module, you will able to view all active incident in the list format as follows:
Incident Records - List View
- Now, you can click on any incident record but for now, so...