Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Configuring UI policies on Service-Now forms


UI policies are applied to the Service-Now form to customize the behavior of the form, such as read-only access or showing or hiding a field base on a condition. Keep in mind that UI policies run after the client script does.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your company in the address bar. Now, enter your credentials in respective fields.
  3. Go to the Incident module and click on the Create New module.
  4. Right-click on the header of Incident form.
  1. Click on Configure and then on UI policies:

UI Policy button

  1. Now you will be able to see the UI Policies page, as shown in the following diagram. Here, you need to click on the New button:

UI policies records

  1. Now you need to configure the UI policy as follows:
    • Table: Incident [incident...