A UI action is a form button used to perform actions, such as saving a record or creating a new ticket, change ticket, or problem ticket.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.
- Open any standard web browser.
- Type the Service-Now instance web address (
http://{instance_name}.service-now.com
) provided by your company in the address bar. Now, enter your credentials in respective fields. - Go to the
Incident Application
and click on theCreate New
module. - Now, you will view an empty incident form or on existing incident form right-click on the header of the incident form through mouse and click on
Configure
and then onUI Actions
option:
UI Action button
- You will now see all the
UI actions
of the table. You need to click on theNew
button, as shown here:
New UI actions
- Now, you will see the UI Actions page, which needs to be configured as follows:
Name
:Take this task...