Out of the box, Service-Now provides the system logs module; system logs are for understanding the system activity. On many occasions, you may come across a situation where you need to check the system logs such as if page loading is slow, a particular region is facing the slow response issue, or other any error. In such cases, system logs help to understand the behavior of the system.
To step through this recipe, you should have an active Service-Now instance and valid credentials to log in and an admin role.
- Open any standard web browser and type the instance address.
- Log in to your Service-Now instance with the credentials.
- On the left-hand side, type
system logsin the search box and Service-Now will searchSystem Logsapplication for you, as shown here:
Systems log module
- It is important to note that only the following activity can be logged in
System Logsapplication (reference Service-Now):
- Workflows
- Configuration
- Chat sessions
Transactions...