Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Working with background scripts


A background script is a place where you can test your server-side scripts, which is same as free text box. To access the background script, you should have a security_admin role with elevated privileges.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and a security admin role.

How to do it...

  1. Open any standard web browser and type the instance address.
  2. On the left-hand side, type background in the search box and Service-Now will search the module for you.
  3. Click on the Scripts-Background module under System Definition application, as shown here:

Background script module

  1. Now you will be able to see the following screen, where you can place your code and click on the Run script button:

Run script

 

  1. Service-Now has an inbuilt gs.print() function, which is used to view the output of the script and it also write an entry in a log file, but the gs.log () functions in write an entry in the system log and log file...