Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Scripting in scoped apps


Scoped applications represent a fresh start for ServiceNow. Application scope, introduced in the previous chapter, provides a bubble around each app, very carefully controlling what it can do.

Note

Almost all the code in this book is for our Hotel application. All the scripting functionality discussed, unless indicated otherwise, uses the scoped API.

Without scoping, when you run a server-side script, you have access to the whole database. Remember the warning when you ran a background script? You can easily delete every record in the user table. Your boss probably won't be happy if he can't log in to run some reports.

In many regards, scripting outside of a scoped application is like the Wild West: there is an "anything goes" attitude, where your clever moves might result in a gold mine-or the sheriff may take offence to your attitude. There are numerous clever tricks letting you access deep, dark parts of the platform, but this often results in relying on functionality...