Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Managing fields with UI Policy


In Chapter 3, Server-Side Control, we looked at Data Policies. These force a field to meet a condition by rejecting a database operation if it is necessary. The benefit of Data Policies is that it does not matter where the data came from. This will reject invalid updates from user entry, scripts, and even through web services, if the right options are set.

UI Policies have the same function, but they only work for browsers. They do have an advantage, however, since they work before the data is submitted to the instance, giving instant feedback to the user.

As discussed earlier, faster feedback to the user is often beneficial. However, UI Policies only request the browser to perform the check. While the ServiceNow admin controls the instance, we must assume that the user controls the browser. Later in this chapter, we will learn how a knowledgeable user can easily make the browser ignore any checks that you put in place.

Manipulating the form

In addition to making...