Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Controlling lists with Context Menus


It is not common for lists to be controlled with Client Scripts. In the majority of applications, users spend most of their time on a form and interact with a single record. We've already discussed UI Actions, which can be placed onto a list to affect multiple records at once. In addition to these, Context Menus provide even more choice. All the follow options provide controls that run client-side:

Note

Context Menus don't currently work with ListV3, which is the next generation of lists, and is optionally installed in Helsinki, and standard in Istanbul.

 

  • List title: This provides filters for the table. It is visible when you click on a table's label at the top-left corner of the list. A list title generally affects the whole list in some way, perhaps by limiting the number of records on screen. The following screenshot shows an example of a list title:
  • List header: This provides options for a particular field. It may include choosing a column to sort or...