Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Organizing groups and users


In Chapter 2, Developing Custom Applications, the User table was extended to create the home for the Guest records. It is generally a good idea to keep all your users in the User [sys_user] table, since it lets you use things such as notifications and Connect easily and effectively.

To organize users, put them into groups. Groups and users have a many-to-many relationship. One person can be a member of many groups, and a group can have many members.

Note

Groups are stored in the sys_user_group table. The relationship between groups is stored in the Group Members[sys_user_grmember] table.

Groups are also hierarchical. A group has a reference field pointing to the group table, letting you build up a parent-child structure. A person in a child group is also treated as a member of the parent group in most circumstances.

There are many different uses for groups. To help sort them, there is a list field called Types, though it is not on the form by default. This points to...