Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Reporting


You've already run reports in ServiceNow. Choosing what data you get, by picking the columns you want and adding the filters you need, is all part of using lists. Sometimes, this is all you need. Want to know how many maintenance requests there have been today? Create the appropriate filter and then have a look at the record count. Easy!

Do you want to keep this data somewhere? From the standard list interface, click on the menu button and choose Export. You'll have a choice of Excel, CSV, XML, and several different PDF formats. The detailed versions of the PDF exports not only include the list, but also the forms of each record. There is even a Print icon if you go into the System Settings menu in the top right.

Note

The columns included in a download are the same as the list. Add in additional columns or use views to easily switch between what you export.

Many people like Excel documents or PDF files. But my advice is to right-click on the filter, choose Copy URL, and distribute...