Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Building security rules


As we work through the rest of the chapter, we'll use the following scenarios to implement different security rules. They outline particular use cases. I find this very helpful to organize exactly what is necessary to implement.

  • Only authorized users are allowed to create or edit Maintenance tasks. The records become read-only when the tasks are closed.
  • Only a team leader is allowed to edit the Priority field when any task is not closed.
  • A user can only add to Work notes for a Maintenance task if they are on the Work notes list or in the Assigned to field.

Conditioning contextual security

A contextual security rule is made up of three elements. These are evaluated together to determine if the user can carry out a particular action:

  • A condition (if it applies to the record)
  • A script (that returns true). This is available when the Advanced checkbox is ticked.
  • One or more required roles, where a user must have at least one

A rule can have any combination of these elements. A...