The hints and tips in this book try to give the best possible experience of a ServiceNow instance to its users: administrators, fulfillers, and requesters alike. Tricks such as using client-side code to check a form before submission can really help the system feel faster.
However, performance issues can occur. An out-of-date browser running on a slow terminal server whose virus-checking tools are checking Client Scripts can quickly frustrate a user. Most of the time, there is no single issue that causes performance problems, but there will be a combination of factors, perhaps including some of these:
- The transaction log has a GZipped column. Research the circumstances of any user where this is
false-this is a red flag! The instance compresses the HTML that is generated before sending it out, but it only does so for browsers that support it. All modern browsers do, but inefficient proxy servers or older browsers don't. These users will typically receive...