Book Image

ServiceNow: Building Powerful Workflows

By : Tim Woodruff, Martin Wood, Ashish Rudra Srivastava
Book Image

ServiceNow: Building Powerful Workflows

By: Tim Woodruff, Martin Wood, Ashish Rudra Srivastava

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: 1. Learning ServiceNow 2. ServiceNow Cookbook 3. Mastering ServiceNow, Second Edition
Table of Contents (39 chapters)
Title Page
Credits
Preface
Free Chapter
1
Module 1
36
Bibliography

Data Policies versus ACLs


Data Policies are an effective means of controlling a few fields, and is probably the best way to ensure that a field has a value on the server before a record can be inserted or updated. When it comes to ensuring that a field (or a table) is fully inaccessible to users without a certain role however, ACLs are the way to go.

ACLs, short for Access Control Lists and otherwise known as Security Rules, are another means by which you can control access to elements within ServiceNow. They can serve much the same function as Data Policies, and a great deal more. One major difference between Data Policies and ACLs, is that ACLs are scriptable. This allows for a great degree of flexibility of functionality. ACLs

You can access the list of ACLs on a given table in the same way you'd access many other customizations: either by right-clicking the form header, or through the hamburger menu at the top-left of the list view, and then clicking on Customize, and then Security Rules...