Book Image

Salesforce.com customization handbook

Book Image

Salesforce.com customization handbook

Overview of this book

Table of Contents (19 chapters)
Salesforce.com Customization Handbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Various e-mail administration methods


There are various ways to maintain e-mail administration in Salesforce. We will discuss the following points in brief:

  • Deliverability

  • Organization-Wide Addresses

  • Compliance BCC Email

  • Test Deliverability

  • E-mail to Salesforce

  • Delete attachments sent as Linkl

  • E-mail Footers

Deliverability

E-mail deliverability is a way to ensure that the company or an individual's e-mails reach its target recipient. If you want to boost the deliverability of an e-mail that you send from your Salesforce organization, you have to configure the deliverability settings.

Access to Send Email

If you want to control the types of e-mail that your organization can send, you have to follow these steps:

  1. Navigate to Setup | Administer | Email Administration | Deliverability.

  2. Go to the Access to Send Email section, and select the Access level dropdown:

There are three options under the Access level dropdown, and the description for each of them is as follows:

  • No access: This option prevents all outbound...