Tags are some keywords that you can use with your records to make a search easier and organize the records in your personalized way. For example, in your organization, you have thousands of account records, but you want to organize the accounts that were created in the summer of 2014, so that the next time you search for the account records, you simply need to search summer 2014
.
There are two types of tags that are provided by Salesforce:
To use the tags feature, you need to enable it. To enable tags, follow these instructions:
Navigate to Setup | Build | Customize | Tags | Tab Settings.
Select Enable Personal Tags as shown in the following screenshot:
Select the layout on which you want to show the tagging feature. In our case, select the Account Layout option and click on the Save button, as shown in the following screenshot:
Now, go to any of the account record detail pages...