This recipe shows how to create a business service within Service Manager. A business service is a collection of information relating to an IT service such as an e-mail system, a payroll system, or other line of business service. The information about the service consists of information such as the components that make up the service (servers, databases, websites) and properties such as availability of the service, affected users, and owner information for example.
You can either manually create a business service in which case review the manually creating CIs recipe or you can have them synchronized with information relating to distributed applications from within Operations Manager, in which case review and set up the Operations Manager CI Connector as shown in the recipe within this chapter.
This recipe will show how to create a business service based on a distributed application. Before attempting this recipe you will need a distributed application...