Book Image

Microsoft System Center 2012 Service Manager Cookbook

Book Image

Microsoft System Center 2012 Service Manager Cookbook

Overview of this book

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. "Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further. In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Creating Service Catalog Service offerings


Service offerings in the SCSM 2012 Service catalog are the second tier to sort and combine Service offerings. SCSM 2012 groups and user roles can be used to control the permission through which users are able to see and use request offerings in the SCSM 2012 portal.

This recipe shows the necessary configuration and steps to create Service offerings in SCSM 2012.

Getting ready

To create Service offerings in the SCSM 2012 Service catalog, open the SCSM 2012 console and navigate to Library | Service Catalog | Service Offerings.

How to do it...

To create a Service Catalog Service offering, follow these steps:

  1. Click on Create Service Offering in the Task pane of the SCSM 2012 console.

  2. Read the Before You Begin information and then click on Next.

  3. In the General page fill in all the information. Choose the User Management category we created in an earlier recipe. Choose an image.

  4. Click on Next.

  5. Fill in all information in the Detailed Information page. This information...