In this chapter we will provide recipes to configure Service Manager to your environment. Specifically, we will cover the Change and Release Management of Service Manager.
System Center 2012 Service Manager supports the "Change and Release Management" processes based on ITIL© or MOF.
In Change Management any change related to the IT infrastructure can be managed and controlled. Typical changes in IT are:
Deploying Service Packs, hotfixes, patches, and updates
Provisioning of new hardware components
Updates on hardware and implementing new software on servers and clients
In SCSM 2012 different types of activities can be used relating to Change Requests or Change Request Templates. Activities can be sequential and/or parallel in order to reflect the individual process.
To deploy changes to the IT infrastructure the Release Management process in ITIL© provides the opportunity to create different releases based on builds and environments, as well as activities.
In this chapter we will provide...