A common issue when working with reporting is that some users cannot see the report folders and files in the Reporting section of the Service Manager console. It is important to know that access to the reports is controlled by the permissions configured in SQL Server Reporting Services.
When you first install the Service Manager Data Warehouse Management Server, the setup will automatically add the Service Manager Service Account as well as the Management Group Administrators group or user as Content Managers to SQL Server Reporting Services. Any other users that work with Service Manager need to be granted access to the reports manually.
Before you can configure report permissions, it is important to have a concept of how you would like your reports to be organized and structured in folders, and whom you will need to grant the access to.