XenDesktop Director can be used to troubleshoot issues. The most efficient way of troubleshooting XenDesktop is to use the activity manager in Director.
If a user is unable to log on or it takes a really long time to log on, or even completely fails on repeated attempts, you might need to diagnose the logon issues.
To troubleshoot the logon issues, perform the following steps:
Launch Director.
Navigate to User Details | Logon Duration. Watch the user log off and log on time to view the process. Examine each phase to see where the problem lies.
To reset a user profile, perform the following steps:
Launch Director and navigate to Help Desk. Choose the machine where the user profile is located.
Select the user, click on Reset Profile, and then select Reset.
To shadow users, perform the following steps:
Launch Director.
Navigate to User Details | User Session | Session Details | Shadow...