Several things happen when your team starts to perform. Firstly, people will notice. Then their implicit trust in your team will increase significantly. As their confidence grows, they will start to change their management style. Through working with you closely, they will start to recognize that command and control approaches with long chains of command only slow things down. They will look to shorten decision-making time by delegating responsibility to your team for certain business decisions.
As time goes on, they will delegate more and more responsibility, and so the leadership model begins to switch from a management role to a more supportive role. Leaders will start to get out of the way so their teams can get things done, and subsequently the chain of command in the form of the organizational hierarchy will begin to flatten.
This chapter...