Book Image

Emotional Intelligence for IT Professionals

By : Emília M. Ludovino
5 (1)
Book Image

Emotional Intelligence for IT Professionals

5 (1)
By: Emília M. Ludovino

Overview of this book

This book will help you discover your emotional quotient (EQ) through practices and techniques that are used by the most successful IT people in the world. It will make you familiar with the core skills of Emotional Intelligence, such as understanding the role that emotions play in life, especially in the workplace. You will learn to identify the factors that make your behavior consistent, not just to other employees, but to yourself. This includes recognizing, harnessing, predicting, fostering, valuing, soothing, increasing, decreasing, managing, shifting, influencing or turning around emotions and integrating accurate emotional information into decision-making, reasoning, problem solving, etc., because, emotions run business in a way that spreadsheets and logic cannot. When a deadline lurks, you’ll know the steps you need to take to keep calm and composed. You’ll find out how to meet the deadline, and not get bogged down by stress. We’ll explain these factors and techniques through real-life examples faced by IT employees and you’ll learn using the choices that they made. This book will give you a detailed analysis of the events and behavioral pattern of the employees during that time. This will help you improve your own EQ to the extent that you don’t just survive, but thrive in a competitive IT industry.
Table of Contents (17 chapters)
Title Page
Credits
About the Author
Acknowledgment
About the Reviewer
www.Packtpub.com
Customer Feedback
Preface
9
Bibliography

Chapter 2. The Neuroscience Behind Emotional Intelligence

In this chapter, we will learn the basics of neuroscience behind the most important competencies of emotional intelligence. You cannot master the EI competencies without mastering the basic knowledge behind them. To know how the brain processes our emotional data it is important to understand the role of emotions in self-awareness, self-control, changing behavior and defeating thoughts, managing stress, improving decision-making, and building strong and meaningful relationships. We will cover:

  • The three functional brains
  • Emotions and the emotional brain:
    • Neuroscience behind decision making
    • Neuroscience behind mindfulness
    • Neuroscience behind gratitude
    • Neuroscience behind empathy

Emotions are not just a matter of the heart, they are also a result of brain biochemistry--this is the conclusion from neuroscience, medicine, psychology, and management. Neuroscientists believe that the control center of emotions in the brain is the limbic system...