In Dialogflow, there is an Analytics section, where you can see the performance of the agent. The following data metrics are collected:
- The number of queries per user session
- The number of times the intent was called
- The percentage of where user exited
- The average response time to user requests
One of the important metrics is the number of times the intent was called, because it gives us an insight into the most popular intent in your VUIs. Once you know which intent is popular, you can continue to improve it. Also, knowing the average response time to user requests provides important information, as you would not want your user to wait a long time for a response.
The following image shows you the all the metrics collected by Dialogflow Analytics:
Dialogflow Analytics