Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

The schedule

The last item to align on is the timeline of the study. Some of the previously listed items will have an influence on the schedule, such as the profile of the participants to recruit. The more specific the profile is, the more time the recruiting may require. The study methodology is also relevant, because setting up the required time slots for moderated studies will probably take longer than running an unmoderated study. 

Some other questions that influence the schedule are covered in the following sections.

When will the product be available for testing?

We have kicked off many a study where the product under testing was not yet available even for us to explore because development was ongoing or access still had to be sorted out. The UX researcher cannot start drawing up a discussion guide or a script until they have actually accessed the product and had the opportunity to explore its features for themselves. In this case, the start of the study is dynamic, and depends on when...