Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

The deliverables

The following sections will cover the typical deliverables in a remote usability study.

Study framework for sign off

The study framework is a summary of everything that we’ve covered in this chapter thus far. We have added a template for a checklist in the appendix, which can be used to ensure that all of the relevant questions have been asked, and the responses duly documented. Ideally, all stakeholders will sign off on the framework, in order to kick off the study.

Participant screener

Based on the participant profile, the UX researcher will develop a screener to recruit the right people. This is also a deliverable of the study, which we will discuss in more detail in the following chapter.

Discussion guide/script

The actual study will be led by either a discussion guide (for moderated studies) or a script (for unmoderated studies). Both are deliverables that the UX researcher has to develop as a part of the study. We will cover these in subsequent chapters.

At this point, it...