Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

How to find participants

The UX researcher can either do the recruiting themselves or involve a third party. The advantages and disadvantages of both approaches are described in the following sections.


The self-recruiting UX researcher can find participants through different means, including asking coworkers and friends and family of coworkers to participate, using advertisements or identifying existing customers that are willing to provide feedback.  


Coworkers are one of the most easily accessible and cheapest groups of participants. If coworkers are co-located, in-person testing may be an option. Yet, many companies have geographically distributed offices, and reaching folks across the company thus requires the use of remote methodologies.

The main disadvantage of recruiting coworkers is the higher likelihood that they are biased; they may have worked on the product themselves, they may know someone who does, or they may already have heard good or bad feedback about...