Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

Next steps

Once the sessions are complete, the recordings must be managed so that they are available for the UX researcher and stakeholders. This includes converting to a generic format (such as mp4), if necessary, providing clear and consistent filenames, and storing the data on a location that is accessible by all parties. If transcription services are used, the data must be delivered for transcription.  

Any follow-up with the participants, including compensation, must also be dealt with.

The next step for the UX researcher is to analyze the data and write up the findings, as agreed upon during the study planning phase. The deliverables may include a topline report that is provided soon after the final session, so that stakeholders have a high-level overview while they wait for a more formal report. Analysis and report writing will be covered later in this book.