Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

The script

The UX researcher creates the script based on their conversations with the stakeholders about the main areas to be covered. The script is given to the study participants at the start of the study and includes the following:

  • Introduction
  • Instructions
  • Tasks
  • Optional post-task or post-session questions

A sample script is provided in the appendix of this book.

When using a vendor platform, the introduction and instructions are provided by the vendor and the UX researcher only needs to provide the tasks and any additional survey questions. When going the do-it-yourself route, the introduction and instructions are crucial to informing the participant and getting valid results.


The study participants read these guidelines and instructions on their own before the study begins. Instructions should be clear and simple, and should include the following:

  • A thank-you for participating.
  • A description of what will happen in the session.
  • An explanation that the goal is to get honest user feedback...