Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

Running the study

As mentioned previously, the study will run itself since the participants have all the necessary information to complete the session. The main point of contact should keep track of the progress.

As the submissions come in, the UX researcher can do a quick review to ensure that the participants completed the session as expected and provided meaningful comments.

If the insights are not as useful as expected, there may be an opportunity to go back to the study participant and ask them to elaborate. If a follow-up is possible and is desired, it is best to do this as soon as possible so that the study participants still have their experience fresh in their mind.

A rookie mistake is to ask study participants to redo their session. This might come up because there is an issue with the recording, for instance. It is typically not a good idea to have a participant run through the same tasks twice; any first impressions will be compromised, and participants will have different and less...