Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

Next steps

Once the recordings are completed, they must be available to the UX researcher and any other team members for review and analysis. This either includes ensuring that the right set of people has access to the vendor platform or putting the mp4 files in a shared location for easy access.

Analyzing user videos is a time-consuming task; we estimate that proper analysis and documentation of the issues can take up to 3 or 4 times the duration of the user videos. For instance, if 10 participants provided a total of 80 minutes' worth of videos, the analysis time will take approximately 240 minutes, or 4 hours. We will cover analysis in Chapter 8What to Consider When Analyzing and Presenting the Study Results.