As we mentioned in Chapter 1, Why Everyone Should Run Remote Usability Studies, in a remote unmoderated usability study, the UX researcher sets up the UX study and analyzes the results, but unlike a moderated study, the participants complete the session without a moderator present. The study participants complete the study tasks where and when it is most natural to them.
Survey-based remote unmoderated study
In a survey-based unmoderated study, the deliverable consists of answers to a set of questions based on tasks that the user completed. This method is lightweight, has a quick turnaround time, and the participant feedback is easy to digest in its written format. Challenges with this method include the inability to ask follow-up questions or view the exact path the user completed, as there is no real-time observation or user video.
The major UX research efforts in unmoderated studies include the following:
- Planning the study