Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

Reporting the data

Depending on what was originally agreed upon, the report may take on many forms. We will focus on the most elaborate one: the formal, written report.

Other kinds of reports may comprise a verbal briefing, an informal memo in the form of an email or a quick report in a status meeting. Other variants include not documenting the results, but instead updating the requirement documentation (in whatever form: wireframes or otherwise) or directly creating tasks for the development teams. This is very common when the UX researcher is not an external consultant, or the UX study is integrated into an iterative, agile environment.

A written report benefits from usability principles, just like any digital interface. It should be well-structured, with clear headings and making appropriate use of color and visual material. We have seen reports where charts were displayed using color, and green was used to denote failed tasks. Of course, interpretation of color depends on culture, but...