Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

The debrief session

A lot of people will roll their eyes when they hear about a debrief session and see it as a waste of time, if all it is is a debrief. We see it as much more: It is a chance to introduce the original stakeholders, as well as additional stakeholders, to the findings of the study. It's a beginning rather than an end in collaborating with design, production, marketing, and development teams.

The debrief session can be made more engaging by using a lot of visual and not too much textual material. Studies that included video recordings can be presented using a highlights reel containing the most interesting findings, or by showing short video clips illustrating the key points throughout the session.

The most enjoyable debrief sessions are those where the product under testing was a pure delight to use and the bottom line of the report is very positive. In rare cases, the study sponsors might be a bit skeptical of positive results, especially if they had specific concerns that...