Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Aligning stakeholders

You learned about the stakeholders that product managers partner with in Chapter 2. When you are thinking of offering better tools or experiences for your customers, several stakeholders will also be invested in your goals to ultimately drive success for the organization. These stakeholders include sales teams, who are incentivized to gain more customers, support teams, who are incentivized to provide better service to the customers, and so on. Legal, compliance, and security teams are often very crucial partners in building enterprise products; this is because making compliant products or offering security features can be key differentiators for APIs.

At this point, various stakeholders are involved in various aspects of the customer journey and are working to improve the customer experience. You can identify the right stakeholders to work with for every feature to identify the downstream impact of the product changes you plan to make. For example, if you...