Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Mapping the developer’s journey

The path a customer takes while discovering, evaluating, and ultimately using your product is known as the “user journey.” A user journey map depicts the user journey in a visual format alongside the user’s activities, goals, touch points, and responses.

User journey maps are very useful in understanding how your customers connect with your brand, product, or service. User journey maps vary from company to company and might vary from industry to industry. However, they always show a timeline of the user’s trip that summarizes the most crucial steps.

As you apply the user journey mapping methodology for API products, you will notice that “user” and “developer” are often used interchangeably. In the following diagram, you will see how to map the user journey across discovery, evaluation, integration, testing, deployment, and observability mapped to the various questions customers have...