Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Determining customer touch points

The stages of the customer journey can also be viewed in the form of a customer funnel, with customers entering the funnel at discovery and moving step by step toward evaluation, integration, deployment, and ultimately, observability. From a business standpoint, you want to enable customers to move from one stage to the next as smoothly as possible.

There are several touch points throughout the customer journey, and we touched upon a few of them in the previous section. When you design your API experience, think of the questions your customers have in mind and try to find ways to provide that information in an easy-to-consume manner.

When your customers discover your APIs, it might be through channels such as social media such as YouTube, Twitter, and so on; Google Search; events; newsletters; white papers; and so on that lead them to your developer landing page where they can start to learn about your APIs. These channels are the first touch...