You've now seen how and where to alter some of the basic HTML behind Magento's e-mail templates, but sometimes a little more customization is required.

Navigate to System | Transactional Emails and select the New Order v2 template you created in the previous section of this chapter to begin editing it to use the customer's first name, rather than their full name, as it is currently displayed:

In the Template Content field, locate the following line, which adds the customer greeting line:

<h1 style="font-size:22px; font-weight:normal; line-height:22px; margin:0 0 11px 0;"">Hello, {{htmlescape var=$order.getCustomerName()}}</h1>

Magento Insert Variable pop up

Magento provides some variables in the pop up that is shown if you click on the Insert Variable button above the Template Content field as you can see in the following screenshot: