While our attention thus far has been primarily concerned with outgoing communication to your constituents, that is only one-half of the equation. You also receive communication from your constituents and will want to think through how to effectively capture that information for future reference in your CRM. In earlier sections, we discussed using activity records to store information about phone calls received, meetings that took place, or to manually store e-mails that you sent from an external e-mail application.
CiviCRM facilitates the process of recording externally-originating e-mails through an automated, scheduled job. The script will post the e-mail as an activity to every contact in the From and To lines. This lets your staff use their preferred e-mail client while having CiviCRM accumulate a relatively complete record of interactions with constituents.
Here is how to set up the autofiling e-mail feature:
Navigate to Administer | CiviMail | Mail Accounts...